Title VI Complaint Procedures

 

Title VI Complaint Procedures (click for Spanish)

As a recipient of federal dollars, Edgewood Center for Children and Families is required to comply with Title VI of the Civil Rights Act of 1964 and ensure that services and benefits are provided on a non-discriminatory basis. Edgewood Center for Children and Families has in place a Title VI Complaint Procedure, which outlines a process for local disposition of Title VI complaints and is consistent with guidelines found in the Federal Transit Administration Circular 4702.1B, dated October 1, 2012.

Any person who believes she or he has been discriminated against on the basis of race, color, or national origin by Edgewood Center for Children and Families may file a Title VI complaint by completing and submitting the agency’s Title VI Complaint Form. Your Edgewood Center for Children and Families investigates complaints received no more than 180 days after the alleged incident. Edgewood Center for Children and Families will only process complaints that are complete.

Within 10 business days of receiving the complaint, Edgewood Center for Children and Families will review it to determine if our office has jurisdiction. The complainant will receive an acknowledgement letter informing her/him whether the complaint will be investigated by our office. Edgewood Center for Children and Families has 30 days to investigate the complaint. The complainant will be notified in writing of the cause to any planned extension to the 30-day rule.

If more information is needed to resolve the case, Edgewood Center for Children and Families may contact the complainant. The complainant has 10 business days from the date of the letter to send requested information to the investigator assigned to the case. If the investigator is not contacted by the complainant or does not receive the additional information within 10 business days Edgewood Center for Children and Families can administratively close the case.

A case can be administratively closed also if the complainant no longer wishes to pursue their case. After the investigator reviews the complaint, she/he will issue one of two letters to the complainant: a closure letter or a letter of finding (LOF). A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed. An LOF summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member or other action will occur. If the complainant wishes to appeal the decision, she/he has 10 business days after the date of the letter or the LOF to do so.

A person may also file a complaint directly with the Federal Transit Administration, at FTA Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590.

Notice to Public (English & Spanish)

Complaint Form (English & Spanish)

Titulo VI Procedimiento de Queja

Como un receptor de dólares federales, Edgewood Center for Children and Families. tiene que cumplir con lo dispuesto en el Titulo VI de la ley de los derechos civiles de 1964 y asegúrese de que los servicios y los beneficios se proporcionen sobre una base no discriminatoria. Edgewood Center for Children and Families.ha puesto en marcha un procedimiento de queja Titulo VI, que emboza un proceso de disposición local de quejas del Titulo VI y es consistente con las pautas de Administración Federal de Transito Circular 4702.1B, de Octubre 1, 2012.

Cualquier persona que cree que ha sido objeto de discriminación por motives de raza, color, u origen nacional por Edgewood Center for Children and Families. puede presentar al Titulo VI su denuncia. Edgewood Center for Children and Families.investiga las quejas no mas de 180 días después del incidente. Edgewood Center for Children and Families. solo tramitara las quejas que están completas.

En un periodo de 10 días de haber recibido la demanda, Edgewood Center for Children and Families.la revisara para determinar si nuestra oficina tiene la  jurisdicción. El autor de la queja, recibirá un acuse de recibo informándole al denunciante que será notificado por escrito si el caso de él/ella el será investigado por nuestra oficina. Edgewood Center for Children and Families.tiene 30 días para investigar la queja.

Si necesita mas información para resolver el caso, Edgewood Center for Children and Families.puede contactar al autor de la queja. El autor de la queja tiene 10 días de la fecha que recibió la carta para solicitar un  investigador que sea asignado al caso.

El caso se puede cerrar también si el autor de la queja no desea proseguir con el caso. Después de que el investigador analice la queja, el / ella emitirá una de las dos cartas a la denunciante.

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