About the Position

Full-Time
San Francisco

The IT Helpdesk/Desktop Support Technician will troubleshoot, resolve and coordinate resolution of hardware, software, and telecommunications problems; provide technical information and support; create and close customer accounts such as Active Directory, Exchange Email Server, VPN; troubleshoot desktop and printer connectivity problems; inform and educate departmental staff on procedures for accessing Information System Department's customer support Services; maintain database of users for internal systems; work with customers over the phone to answer questions, troubleshoot problems, and general help desk responsibilities; and perform other duties as assigned.  Under the direction of the Director, the incumbent will work as a member of the Information Technology (IT) team to support and maintain desktop computers and software;  image and restore desktop computers to established minimum specifications; serve as primary telephone support technician and troubleshoot problems; keep hardware and software inventory relating to desktop computers; serve as primary technical support for incoming help desk phone and requests for assistance; monitor tickets to other IT staff based on established policy and procedures from Director; support, maintain, install and upgrade third party client-server software, including but not limited to HR Perspective, ADP Payroll, and Blackbaud Raiser's Edge. 

Minimum Requirements

• A B.S. in Computer Science or equivalent and a minimum of two years of experience in a related technical field.
• Extensive knowledge of PC hardware, software and operating systems (Windows 2000, XP, Mac OS X, Microsoft Server 2003/2008)
• Ability to install, configure, and deploy Windows XP desktops and laptops  
• Strong written and oral communication skills

To apply for this position, email or fax (415.566.3039) your resume to Edgewood Human Resources. Please indicate the title of the position you are applying for in the Subject heading of your email or fax.